Privacy Policy

At Control Total we value and respect the privacy of our users. This Privacy Policy describes how we collect, use, store and protect the personal and non-personal information that users provide when using our services.

1. Information we collect

• Registration data: name, email address, password or other data the user provides when creating an account.
• Technical data: IP address, browser type, operating system, device used and other connection data.
• Cookies and sessions: we use cookies and similar technologies to improve the user experience, remember preferences and optimise the performance of the application.
• Usage data: interactions within the platform, sections visited and features used.

2. Use of the information

The information collected may be used to:

• Provide, maintain and improve the operation of Control Total.
• Personalise the user experience.
• Provide technical support and answer queries.
• Analyse usage and behaviour metrics to optimise the service.
• Notify about updates, policy changes or new features.
• Comply with applicable legal or regulatory obligations.

3. Cookies and similar technologies

Control Total uses cookies to store temporary information and improve the performance of the system. Users may configure their browser to reject cookies; however, some features might not work correctly.

4. Data sharing

We will under no circumstances sell or share personal data with third parties without consent from the user, except in the following cases:

• When it is necessary in order to provide the service (for example, hosting providers, analytics services or payment gateways).
• To comply with a legal obligation, court order or regulatory requirement.
• To protect the rights, security or integrity of Control Total or its users.

Should third-party services be integrated, they will be explicitly named at that time.

5. Data retention and deletion

• Personal data will be retained while the account remains active.
• The user may request the deletion of their account and personal data at any time.
• To do this, sign in, go to My Profile, and select Delete Account. This action submits a data-deletion request.
• After deletion is requested, the information will be deactivated and permanently deleted within a maximum of 30 days.
• Some minimal data may be retained only where it is necessary for legal, accounting or security purposes.

6. Information security

We apply reasonable technical, administrative and organisational measures to protect data against unauthorised access, loss, alteration or disclosure. However, the user acknowledges that no system is completely secure on the internet.

7. User rights

The user has the right to:

• Access their personal data.
• Request the correction of inaccurate or incomplete information.
• Request the deletion of their personal data.
• Restrict or object to the processing of their data in certain cases.

To exercise these rights, the user may get in touch through the contact channels available in Control Total.

8. Changes to this policy

We reserve the right to update or modify this Privacy Policy at any time. Users will be notified of significant changes through the application or by email.

9. Contact

If you have questions or requests related to this Privacy Policy, you can get in touch with us through the contact channels indicated within Control Total.